Answering the phone, Hello, how are you? Is Jennifer there speaking? What's up? Why haven't you answered the phone?

My bad. I had chores to do.

That's all right. Is Jennifer Banks available, you're talking to her. I've called you 100 times today, I was busy doing something.

I apologize.

No problem. Hello, may I speak to Jennifer, please? This is she how's it going?

I've been trying to call you all day.

Sorry about that. I was cleaning up. No problem. So what were you calling me about?

Oh, I just wanted to see if you wanted to hang out tomorrow. Sure. What did you want to do? How about a movie that sounds like fun.

Let's do it all. See you tomorrow then. See you then. Bye. Making an appointment, thank you for phoning Apple Dental Clinic, Jennifer speaking, how can I help you?

Hi, Jennifer, it's Peter calling. How are you today? I'm fine.

How are you?

Well, actually, I have a bit of a sore tooth. I was hoping Dr. John would have some time to see me this week. I'm afraid he's booked this week. I can put you in for three p.m. next Wednesday. How does that sound?

That would be great.

I'll have to give you the address of our new office. Oh, that's right. You moved. Yes, we moved downtown. Do you have a pen handy? Could you hold on a moment, please? OK, go ahead, Jennifer. We are at 57 Baltic Avenue Suite oh nine. I'll see you on Wednesday then, OK? Thanks for calling. See you then. Thank you. Bye. Hello, Jennifer, this is Peter speaking, how may I be of help to you today?

May I speak to Mr. Johnson, please?

I'm afraid Mr. Johnson is out of the office at the moment. Would you like me to take a message? Um, actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Johnson mentioned. Did he leave any information with you? As a matter of fact, he did.

He said that a representative from your company might be calling. He also asked me to ask you a few questions.

Great. I'd love to see this problem resolved as quickly as possible.

Well, we still haven't received the shipment of earings that was supposed to arrive last Thursday. Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning. Excellent.

I'm sure Mr. Johnson will be pleased to hear that.

Yes, the shipment was delayed from Italy. We weren't able to send it along until this morning. I see.

Mr. Johnson also wanted to schedule a meeting with you later this week.

Certainly. What is he doing on Wednesday afternoon?

I'm afraid he's meeting with some clients out of town. How about Wednesday morning?

Unfortunately, I'm seeing someone else on Wednesday morning. Is he doing anything on Thursday morning? No, it looks like he's free then great, should I come by at 8:00? Well, he usually holds a staff meeting at 8:00. It only lasts a half hour or so. How about 9:00? Yes, nine would be great. OK, I'll schedule that, Miss Johnson, at 9:00 Thursday morning. Is there anything else I can help you with?

No, I think that's everything. Thank you for your help. May I speak with Jennifer, this is Peter. Hi, Peter, this is Jennifer. Jennifer, how are you today? Things are wonderful. What can I help you with?

Could we meet for lunch tomorrow to discuss the new project?

That would be great. What restaurant did you have in mind?

We could go to Boston's downtown.

That would be perfect. It's a nice, quiet place to meet. I'll see you there around 12, then I'll see you there. Look forward to it. Ordering a pizza. Apple's pizza. How can I help you? Hi, I'd like to order a pizza, please. OK, I'll have to transfer your call to our take out department. One moment, please. Thank you for calling Apple's pizza, all of our operators are busy at the moment, please hold for the next available person.

Thank you for waiting, Jennifer speaking, is this for takeout or delivery? Delivery, please, can I have your name and address, please? My name is Peter, my address is number three Front Street.

OK, and what would you like to order today? I'd like a large pizza. A large pizza, OK?

And I'd like it with pepperoni and mushrooms. Pepperoni and mushrooms. Is there anything else? Yes, olives and extra cheese, please. OK, I've got it all down. Great, thank you. Bye for now, thanks for calling, bye. Answering the phone, Hello, how are you? Is Jennifer there? Why haven't you answered the phone? Is Jennifer Banks available? I've called you 100 times today. No problem. Hello, may I speak to Jennifer, please?

I've been trying to call you all day. No problem. Oh, I just wanted to see if you wanted to hang out tomorrow. How about a movie? I'll see you tomorrow, then. Making an appointment. Hi, Jennifer, it's Peter calling. How are you today? Well, actually, I have a bit of a sore tooth. I was hoping Dr. John would have some time to see me this week. That would be great. Oh, that's right, you moved.

Could you hold on a moment, please? OK, go ahead, Jennifer. I'll see you on Wednesday then. Thank you. Good bye. Hello, Jennifer, this is Peter speaking, how may I be of help to you today? I'm afraid Mr. Johnson is out of the office at the moment. Would you like me to take a message? As a matter of fact, he did he said that a representative from your company might be calling.

He also asked me to ask you a few questions. Well, we still haven't received the shipment of earrings that was supposed to arrive last Thursday. Excellent, I'm sure Mr. Johnson will be pleased to hear that. I see Mr. Johnson also wanted to schedule a meeting with you later this week. I'm afraid he's meeting with some clients out of town. How about Wednesday morning? No, it looks like he's free then. Well, he usually holds a staff meeting at 8:00, it only lasts a half hour or so.

How about 9:00? OK, I'll schedule that, Miss Johnson, at 9:00 Thursday morning. Is there anything else I can help you with? May I speak with Jennifer, this is Peter. Jennifer, how are you today? Could we meet for lunch tomorrow to discuss the new project? We could go to Boston's downtown. I'll see you there around 12 then. Ordering a pizza. Hi, I'd like to order a pizza, please. Thank you for calling Apple's pizza, all of our operators are busy at the moment, please hold for the next available person.

Delivery, please. My name is Peter, my address is number three, Front Street. I'd like a large pizza. And I'd like it with pepperoni and mushrooms. Yes, olives and extra cheese, please. Great, thank you. Bye for now. Answering the phone. Speaking, what's up? My bad. I had chores to do. You're talking to her. I was busy doing something, I apologize. This is she how's it going?

Sorry about that, I was cleaning up. So what were you calling me about? Sure. What did you want to do? That sounds like fun. Let's do it. See you then, bye. Making an appointment, thank you for phoning Apple Dental Clinic, Jennifer speaking, how can I help you? I'm fine, how are you? I'm afraid he's booked this week. I can put you in for three p.m. next Wednesday. How does that sound?

I'll have to give you the address of our new office. Yes, we moved downtown. Do you have a pen handy? We are at 57 Baltic Avenue Suite 009. OK, thanks for calling. See you then. May I speak to Mr. Johnson, please? Um, actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Johnson mentioned. Did he leave any information with you? Great, I'd love to see this problem resolved as quickly as possible.

Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning. Yes, the shipment was delayed from Italy. We weren't able to send it along until this morning. Certainly, what is he doing on Wednesday afternoon? Unfortunately, I'm seeing someone else on Wednesday morning, is he doing anything on Thursday morning? Great. Should I come by at eight? Yes, nine would be great.

No, I think that's everything. Thank you for your help. Hi, Peter, this is Jennifer. Things are wonderful. What can I help you with? That would be great. What restaurant did you have in mind? That would be perfect. It's a nice, quiet place to meet. I'll see you there. Look forward to it. Ordering a pizza. Apple's pizza. How can I help you? OK, I'll have to transfer your call to our take out department.

One moment, please. Thank you for calling Apple's pizza, all of our operators are busy at the moment, please hold for the next available person. Thank you for waiting, Jennifer speaking, is this for takeout or delivery? Can I have your name and address, please? OK, and what would you like to order today? Large pizza. OK. Pepperoni and mushrooms. Is there anything else? OK, I've got it all down. Thanks for calling by.