Terms of Use

1. THESE TERMS & CONDITIONS

1.1. What these terms cover. These are the terms and conditions on which we supply Services (as defined below) (the "Terms & Conditions").

1.2. Use of our website. These Terms & Conditions cover the use of Our Site: https://www.happyscribe.com/ (hereinafter referred to as "Our Site").

1.3. Why you should read them. Please read these Terms & Conditions carefully before you submit your order to us. These Terms & Conditions tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.4. Are you a business customer or a consumer? In some areas you will have different rights under these Terms & Conditions depending on whether you are a business customer or a consumer. You are a consumer if:

1.5. If you are a business customer this is our entire contract with you. If you are a business customer these Terms & Conditions constitute the entire contract between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms & Conditions and that you shall have no claim for misrepresentations based on any statement in this contract.

1.6. If you are a consumer, specific consumer regulations will also be applicable. Therefore, if you are a consumer, these Terms & Conditions constitute the contract between us, but you are also entitled to the relevant protections foreseen in the applicable European regulations and/or in the laws of your country.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. Happy Scribe Limited is a private company limited by shares incorporated in Ireland with company number 604917 and having a registered office at The Black Church, Saint Mary's Place North, Dublin 7. Our registered VAT number is IE3502234EH.

2.2. How to contact us. You can contact our customer service team by writing to us by email at hi@happyscribe.com.

2.3. How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us when signing up for our service.

2.4. "Writing" includes emails. When we use the words "writing" or "written" in these Terms & Conditions, this includes emails.

2.5. By using Our Site, you accept these terms & conditions and that you agree to comply with them. If you do not agree to these terms & conditions, you must not use Our Site.

We recommend that you save a copy of these Term & Conditions for future reference.

3. OUR SERVICES

3.1. Services we offer. We provide one or more of the following services (the "Services") to you:

(a) Automated transcription and subtitling of audio/video files uploaded through Our Site, to include captioning, transcription, subtitling and translation services;

(b) Human transcription of audio/video files uploaded through Our Site, to include captioning, transcription and translation services; and

(c) A platform that allows users to verify and correct the content of their transcripts.

(d) Variety of features directly displayed in Our Site which include, within others, NLP tools, analytics, search, project management tools, sharing functionalities and publishing features. We reserve the right to vary these features at our discretion.

3.2. The Services are provided directly by Happy Scribe. However, Services described in clause 3.1 above can also be provided by a third party directly contracted by Happy Scribe or (with the exception of Services described in clause 3.1 (b)) through artificial intelligence mechanisms.

3.3. Happy Scribe will not be responsible for the quality of the Services provided through artificial intelligence mechanisms.

4. OUR CONTRACT WITH YOU

4.1. Acceptance of these Terms & Conditions. Your acceptance of these Terms & Conditions will take place as soon as you sign up on Our Site and accept our Terms & Conditions, at which point a contract will come into existence between you and us and you will be free to use the contracted Services.

4.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the relevant Service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Service or because we are unable to meet a delivery deadline specified.

5. LICENCE TO USE OUR SITE

5.1. We are the owner or licensee of all intellectual property rights in Our Site, and in the material published on it, except for the material provided by you. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

5.2. You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal use and you may draw the attention of others within your organisation to content posted on Our Site.

5.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4. Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged. You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from us.

5.5. If you print off, copy or download any part of Our Site in breach of these Terms & Conditions, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. DO NOT RELY ON INFORMATION ON OUR SITE

6.1. The content on Our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.

6.2. Although we make reasonable efforts to update the information on Our Site, to the maximum extent permitted by the applicable laws, we make no representations, warranties or guarantees, whether express or implied, that the content on Our Site is accurate, complete or up to date.

7. LINKS TO OUR SITE

7.1. You may not create a link to Our Site without our prior written consent. If you do create a link to Our Site, you do so at your own risk and the exclusions and limitations set out in these terms will apply to the user using Our Site through this link.

8. LINKS TO OTHER SITES

8.1. Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Our Sites or information you may obtain from them. We have no control over the contents of those sites or resources.

9. USER-GENERATED CONTENT IS NOT APPROVED BY US

9.1. Our Site may include information and materials uploaded by other users of the site, including to bulletin boards and chat room. This information and these materials have not been verified or approved by us. The views expressed by other users on Our Site do not represent our views or values.

10. HOW TO COMPLAIN ABOUT CONTENT UPLOADED BY OTHER USERS

10.1. If you wish to complain about content uploaded by other users, please contact us at hi@happyscribe.co.

11. UPLOADING CONTENT TO OUR SITE

11.1. All intellectual property rights and related materials, creations, inventions, works of authorship, including any trade secrets, goodwill, relevant registrations or applications for registration, and rights in any patents, copyrights, trademarks, trade dress, domain names, industrial designs, and trade names:

11.2. By uploading content to Our Site, you retain ownership of all rights to the content. What you own remains yours. For the purpose of providing the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, process, translate, distribute, transform, and communicate the Prior Content. This license applies for the maximum duration of the rights and includes all means of exploitation. You also grant us the right to sublicense these rights to all of our subcontractors and/or related third parties, as needed to provide our Services.

11.3. You represent and warrant that (i) you are the sole and legitimate holder of all the rights, titles, and interests over the Prior Content, and have the capacity to grant the license referred above, (ii) any Prior Content uploaded to our platform is original, complies with all applicable regulations, and does not infringe on any third-party rights (in particular, but not limited to, intellectual property rights, trade secrets, goodwill, relevant registrations or applications for registration, and rights in any patent, copyright, trademark, trade dress, domain names, industrial design and trade name), unfair competition, rights to honour, personal and family privacy, and self-image, and does not breach any confidentiality undertaking, (iii) you have not performed and will not perform any act likely to prevent or hinder us from fully and peacefully providing the Services. Consequently, you agree to hold us harmless and respond to any claim, liability, loss, damage, and/or any other expense, including reasonable attorney's, experts' and solicitors' fees, as well as compensation for damages that may occur due to or as a consequence of the upload of the Prior Content to our platform, fully exonerating us from any type of liability. Without prejudice to the above, you undertake to inform us as soon as possible when you become aware of the existence of any claim by a third party related to the Prior Content.

11.4. Therefore, you are solely responsible for clearing, securing, and backing up your Prior Content.

11.5. We may use your Prior Content to update, practice, and improve the performance of our platform.

11.6. If the Developed Content produced as a result of our Services is protected under any intellectual property rights, including copyright laws and/or any other similar legislation, we shall assign you all of the intellectual property rights over the Developed Content. We will retain only the right to use the Developed Content to improve the performance of the platform and to this end you grant us a non-exclusive, worldwide, transferable, sublicensable, and perpetual license covering all the intellectual property rights over the Developed Content limited to the uses needed to improve the performance of the platform.

11.7. To avoid any doubts, we shall not be responsible for any use of the Developed Content made by you.

12. RESTRICTED ACCESS

12.1. Our Site is made available free of charge. We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. Suspension or withdrawal will not affect orders that have been already accepted.

12.2. You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these Terms & Conditions, and that they comply with them.

13. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

13.1. We do not guarantee that Our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access Our Site. You should use your own virus protection software.

13.2. You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.

14. SUBSCRIPTIONS AND FEES

14.1. Free trial. If you are a new user, once you have signed up on Our Site you can use a free trial for the first time. After the free trial ends, you will be asked to enter your payment details and to subscribe to the Services as further detailed below. Please refer to https://www.happyscribe.com/pricing to obtain further details on the free trial.

14.2. Pay as you go. You can use our Services on a use-based basis by paying for each order or by adding money to your account.

14.3. Subscription. You can subscribe to our monthly subscription in which case payment is taken upfront at the beginning of each month.

14.4. Fees. Please refer to https://www.happyscribe.com/pricing. We reserve our rights to amend the fees at any time. However, we shall notify you in writing of any change in the fees and any such change shall take effect upon your acceptance at the beginning of the new period of the subscription.

15. PAYMENT

15.1. Where to find the price for the Services. The price of the Services (where applicable) will be the price indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the Services advised to you is correct. However please see section 15.3 for what happens if we discover an error in the price of the Services you order.

15.2. We will pass on changes in the rate of VAT (where applicable). If the applicable rate of VAT changes between your order date and the date we supply the Services, we will inform you of the changes and if you confirm you want to go ahead with the Services we will adjust the rate of VAT that you pay and perform the Services, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

15.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we offer may be incorrectly priced. We will normally check prices before accepting your order so that, where the Services' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Services' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.

15.4. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these Terms & Conditions in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

15.5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of Ireland from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

15.6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

16. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

17. OUR RIGHTS TO MAKE CHANGES

17.1. Minor changes to the Services. We may change the Services:

17.1.1. to reflect changes in relevant laws and regulatory requirements;

17.1.2. to implement minor technical adjustments and improvements, for example to address a security threat; and

17.1.3. to adapt the Services to changing market conditions, such as increased user numbers, or if the modifications or changes are beneficial to the users, e.g. to make the Services more user-friendly or improve their security.

We will inform you of such modifications within your account in a clear and comprehensive manner. Modifications to the Services in accordance with section 17.1 are made without additional costs to users.

17.2. More significant changes to the Services. If a modification impacts your ability to access or use the Services more significantly, you will have the right to terminate the contract within a period of fifteen (15) days since you receive the notification of the change, unless the accessibility or usability of the Services without the modification is maintained free of charge.

18. PROVIDING THE SERVICES

18.1. When we will provide the Services. During the order process we will let you know when we will provide the Services to you. If you have ordered ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

18.2. We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control (such as a force majeure event) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received. A substantial delay would be considered seven (7) days after the original delivery date specified at the time you hired our Services.

18.3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you. If so, this will have been stated in the description of the Services on Our Site. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for commencing, supplying or delivering the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

18.4. Reasons we may suspend the supply of Services to you. We may have to suspend the supply of Services to:

18.4.1. deal with technical problems or make minor technical changes;

18.4.2. update the Services to reflect changes in relevant laws and regulatory requirements;

18.4.3. make changes to the Services as requested by you or notified by us to you (see clause 6 and 7); and

18.4.4. in case we have reasonable suspicions that the Terms & Conditions are being violated or that the uploaded content is unlawful (e.g., if the audio/video files uploaded violate third party rights or are contrary to morals or good customs).

18.5. Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency (in which case we will contact you as soon as practicably possible after suspending supply of the Services). If we have to suspend the Services, for any reason, we will adjust the price so that you do not pay for the Services while they are suspended.

18.6. You may contact us to end the contract for the provision of our Services if we suspend it or tell you we are going to suspend it. In either case, the maximum amount of credit that may be refunded will be the amount purchased up to a maximum of one (1) year from the date we suspend the Service. Users have one (1) month from the date we suspend the Service to make a claim.

18.7. We may also suspend supply of the Services if you do not pay. If you do not pay us for the provision of the Services when you are supposed to and you still do not make payment within thirty (30) days of us reminding you that payment is due, we may suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services. We will not suspend the Services where you dispute the unpaid invoice (see clause 15.6). We will not charge you for the Services during the period for which they are suspended. As well as suspending the Services we can also charge you interest on your overdue payments (see clause 15.5).

19. YOUR RIGHTS TO END THE CONTRACT IF YOU ARE A BUSINESS CUSTOMER

19.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

19.1.2. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or our Services re-performed or to get some or all of your money back);

19.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 19.2;

19.1.3. In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 19.3.

19.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 19.1.1 to clause 19.1.3 below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:

19.2.1. we have told you about an upcoming change to the Services which you do not agree to (see clause 17);

19.2.2. we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;

19.2.3. there is a risk that supply of the Services may be significantly delayed because of events outside our control;

19.2.4. we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three (3) months; or

19.2.5. you have a legal right to end the contract because of something we have done wrong.

19.3. Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us reasonable compensation in the terms indicated below. A contract for the Services is completed when we have finished providing the Services and you have paid for them. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the costs we will incur as a result of your ending the contract.

20. YOUR RIGHTS TO END THE CONTRACT IF YOU ARE A CONSUMER

20.1. Exercising your right to change your mind if you are a consumer. If you are a consumer then you have a legal right to withdraw from this contract without giving any reason and receive a refund.

20.2. How long do consumers have to change their minds? You have fourteen (14) days after the day we email you to confirm we accept your order. However, once we have completed and delivered the Services you cannot change your mind, even if the period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (see section 21).

20.3. What happens is a consumer withdraws from the contract? If you withdraw from this contract, we shall reimburse to you all payments received from you (see clause 21) without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. When you withdraw from the contract, you must refrain from using any digital content provided by us and from making it available to third parties.

20.4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

20.4.1. Services, once these have been completed and delivered to you, even if the cancellation period is still running; and

20.4.2. Services, involving human transcription, for which you expressly waive your right to change your mind by accepting this Terms & Conditions.

21. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND

21.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

21.1.1. Email. Email us at hi@happyscribe.com. Please provide your name, home address, details of the order and indicate that you want to end the contract.

21.1.2. Online. Complete follow the directions on Our Site at https://help.happyscribe.com/en/articles/6087172-how-to-delete-your-account

21.2. How we will refund you. If you are entitled to a refund under these Terms & Conditions we will refund you the relevant amount. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees or costs as a result of such reimbursement.

21.3. When your refund will be made. We will make any refunds due to you as soon as possible upon request. If you are a consumer exercising your right to change your mind then your refund will be made within fourteen (14) days of your telling us you have changed your mind.

22. OUR RIGHTS TO END THE CONTRACT

22.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:

22.1.1. you do not make any payment to us when it is due and you still do not make payment within thirty (30) days of us reminding you that payment is due; and

22.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services.

22.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 22.1 we will refund any money you have paid in advance for any of the Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

22.3. We may withdraw certain Services. We may write to you to let you know that we are going to stop providing certain Services. We will let you know at least one (1) month in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.

23. IF THERE IS A PROBLEM WITH THE SERVICES

23.1. How to tell us about problems. If you have any questions or complaints, please contact us. You can write to us by email at hi@happyscribe.com.

24. WARRANTY

24.1. Services covered by a Warranty. If you are a consumer resident in an European Economic Area (EEA) country, EEA consumer protection laws give you a legal warranty covering the digital content, services or goods we provide to you. Under this warranty, we are liable for any non-conformity you detect:

24.1.1. within two years of delivery of the Services;

24.1.2. at any time during the "continuous" supply of the Services.

24.2. The laws of your country may grant an even longer warranty. Your rights under these legal warranties are not limited by any other commercial warranties we offer.

25. OUR LIABILITY

25.1. These Terms & Conditions only limit our liability to the extent permitted by applicable law. These Terms & Conditions do not limit liability for fraud, misleading and fraudulent information, or death or personal injury caused by gross negligence or willful misconduct.

25.2. Losses and damages. We will not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our webpage or to your downloading of any content on it, or on Our Site linked to it.

25.3. We assume no responsibility for the content of Our Sites linked on Our Site. Such links should not be interpreted as endorsement by us of those linked Our Sites. We will not be liable for any loss or damage that may arise from your use of them.

25.4. We assume no responsibility for the audio/video files you upload or the use you do of the outcome of our Services. We will not be liable for any liability caused by the audio/video files uploaded by you and you will be responsible for the use you do of the outcome of our Services, for which we will guarantee the appropriate quality and level of the Services.

25.5. To the extent permitted by applicable law, we will not be liable for any special, incident, indirect or consequential damages whatsoever, including without limitation damages for loss of business profits, business interruption or loss of business information, however caused, related to the use of the Services. In any case our aggregate liability for the provision of the Services under these Terms & Conditions will not exceed the total amount paid by You for the use of the Services that are subject of the claim in the twelve (12) months immediately preceding the event(s) that first gave rise to the claim.

26. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

You must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions.

If you know or suspect that anyone, other than you, knows your user identification code or password, you must promptly notify us at hi@happyscribe.com.

27. OTHER IMPORTANT TERMS

27.1. Changes to these Terms & Conditions. We may revise these Terms & Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. We will try to give you reasonable notice of any major changes. If the changes of the Terms and Conditions imply significant changes to the Services, section 17.2will apply.

27.2. We may transfer this contract to someone else. We may transfer our rights and obligations under these Terms & Conditions to another organisation.

27.3. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree to this in writing.

27.4. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms & Conditions.

27.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

27.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms & Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

27.7. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These Terms & Conditions are governed by Irish law and you can bring legal proceedings in respect of the Services in the Irish courts. If you are a consumer, mandatory statutory consumer regulations according to the law of the country where your habitual residence shall remain unaffected, and you can file legal disputes in your local courts.

If you have a complaint or believe that there may be a dispute between us, please first contact us via support@happyscribe.com. In the event that you are unable to reach an agreement, you may (but are not obligated to) use the Online Dispute Resolution (ODR) platform, which can be accessed through the link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If we do not reach an agreement and you do not choose to use the Dispute Resolution Platform, the relationship between us arising out of the use of the Services will be governed by either the laws of Ireland or the laws of the country in which you are ordinarily resident, at your option.