It was chaotic, and that compounded the stress of a very emotional process.

A former patient of the London Fertility Center, which is now at the heart of an investigation.

I would say avoid. Avoid Homerton.

Anna, not her real name, had IVF at Homerton in 2022, describing a dysfunctional environment.

We didn't have a single thing that went wrong. It was multiple areas. So for example, administrative errors. My My husband's blood tests went missing, so he had to go back in. I had blood tests that were lost, and then I think there's a lack of staffing to manage the number of patients, especially when there were backlogs that they were trying to deal with.

Shortly after her treatment, Homerton Fertility Center was shut down temporarily, two years on, and now it's had its license suspended, while the regulator investigates the loss of embryos. A statement reads, There have been three separate incidents within the unit which have highlighted errors in a small number of freezing processes. This has resulted in the tragic loss of a small number of embryos, either not surviving or being undetectable altogether. It's believed up to 45 women and 150 embryos are affected.

The process of going through IVF, or indeed, egg freezing, is an extremely difficult one, both physically and emotionally. And so people who are going through treatments, go through lots of different but also have to bear the weight of the emotional process as well as that physical process. To have this news is to be utterly devastated.

Last month, more than 100 women were affected by a faulty freezing solution at clinics in London and Sheffield. Separately at Homerton, the Trust is now doing its own investigation alongside the regulator.

The Metropolitan police have even been here to the fertility center after the Trust raised concerns. Sky News understands it was to look into the possibility of tampering, specifically whether the room where the embryos are kept could have been accessed or broken into, but nothing was found.

However, extra security is being put in anyway, and staff will work in pairs. While Anna has only praise for nurses at Homerton, she says she won't be going back. For now, no other new patients are allowed either due to what's described as potential risk. Adele Robinson, Sky News.