Contact sales Start for free Go to app

Security

Overview

Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at hi@happyscribe.com

Dedicated Security Team

Our security team is comprised of security experts dedicated to improving the security of our organisation. Our employees are trained on security incident response and are on call 24/7.

Infrastructure

Cloud infrastructure

All of our services run in the cloud. We don't host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services and Heroku. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:

Data center security

Our data center is located in the European Union. It is a Tier IV, PCI DSS, and ISO 27001 compliant facility. Our servers are physically separated from other data center customers. The data center facilities are protected 24/7 with different security measures (guards, CCTV, electronic access control, etc.). Monitoring and alerting is in place for security breaches, power, HVAC, and temperature.

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

  • A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL's) and no public IP addresses.
  • A firewall that monitors and controls incoming and outgoing network traffic.
  • An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.
  • IP address filtering
  • We use HTTPS to encrypt data in transit, and data is encrypted at rest with AES-256 block-level storage encryption.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here. Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

  • We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
  • We use technologies to monitor exceptions, logs and detect anomalies in our applications.
  • We collect and store logs to provide an audit trail of our applications activity.
  • We use monitoring such as open tracing in our microservices.

Application security protection

We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.

  • We use security headers to protect our users from attacks.
  • We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure development

We develop following security best practices and frameworks. We use the following best practices to ensure the highest level of security in our software:

  • Developers participate in regular security training to learn about common vulnerabilities and threats
  • We review our code for security vulnerabilities
  • We regularly update our dependencies and make sure none of them has known vulnerabilities
  • We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase
  • We use Dynamic Application Security Testing (DAST) to scan our applications

Vulnerability Disclosure Program

We encourage security researchers and members of the public to report any potential vulnerabilities they discover in our systems. We appreciate the community’s efforts to help us maintain a safe and secure environment and ask that all researchers follow responsible disclosure practices:

  1. Contact us promptly: If you believe you’ve found a security issue, please email us at hi@happyscribe.com.
  2. Provide details: Share as much information as possible to help us reproduce and validate the issue quickly.
  3. Act in good faith: Avoid privacy violations, destruction of data, and interruption or degradation of our services.
  4. Respect confidentiality: Do not publicly disclose the vulnerability until we have had a reasonable time to address it.

We will investigate all legitimate reports and do our best to quickly fix any vulnerabilities. We will not take legal action against individuals who discover and report vulnerabilities in accordance with this policy.

User protection

Account takeover protection

We protect our users against data breaches by monitoring and blocking brute force attacks.

Role-based access control

Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.

Compliance

SOC 2 Type 2

We are SOC 2 Type 2 certified. SOC 2 is a widely recognized security compliance certification that demonstrates our commitment to security and privacy. You can learn more about our compliance in our Trust Center.

GDPR

We're compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.

Payment information

All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don't collect any payment information and are therefore not subject to PCI obligations.

Employee access

Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.

  • All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers' sensitive information.